Operations

Operations

Our operations team is made up of hundreds of team members, who are the face of our company, and serve thousands of customers a day. With a focus on training and employee satisfaction, we ensure that each employee is armed with the knowledge and skill-set to service our guest in the best manner possible. Our focus on efficiency ensures that work orders and capital requests are processed in a timely manner to maximize property value, and guest experience.

Some unique things about Greens:

• Exclusive interview and hiring processes, to ensure low-turn over and long term employee satisfaction
• Customized training plans for every department, including refresher courses and ongoing education
• Comprehensive Greens Knowledge Base, updated frequently and accessible to all staff
• Leading industry technology to improve efficiencies across all departments
• Proprietary Greens Inspection Standards that encourage accountability and performance

Asset Management

Our asset management team is steadfast in their commitment to the growth of Greens, and those that choose to partner with us. By prioritizing long term value over short term returns, we work to exceed expectations – both today, and tomorrow.

Accounting

Our accounting team services our entire portfolio with a keen attention to detail and a deep understanding of our overall financial planning. Our team ensures we are efficient, compliant and are maximizing profitability in all areas of our business.

Revenue Management

Analyzing marketing conditions on a daily basis, we operate under a dynamic revenue management model, shifting our pricing strategies to meet fluxuations in the market and with our competitive set. With a Director of Revenue Management overseeing each property, our pro-active approach allows us to drive ADR, occupancy and, ultimately, RevPar.

Sales & Marketing

In an increasingly competitive and ever-changing marketplace, we recognize that a best-in-class sales and marketing presence is crucial to the long-term success of our portfolio. Employing industry experts with a powerful understanding of current marketing trends, and an on-the-ground sales force with knowledge of each local market, we execute performance driven strategies to ensure that each property maximizes it's revenue opportunities and is primed for long-term success.

Human Resources

We pride ourselves on a rewarding culture built upon a set of core values. Our Director of People & Culture oversees all administrative, employee and culture-driven matters & implementations, ensuring that our values are being lived day-to-day in all area of our business - from the front desk to our housekeepers and corporate staff.